PRODUCT out of STOCK
To be notified when a fragrance currently out of stock is back in stock: click on the following link and put the fragrance name in the subject line: firstname.lastname@example.org, and we'll notify you when it's back:)
BROKEN or DAMAGED
If, for some reason, your product arrives broken or damaged, please contact us immediately at email@example.com and we can make immediate arrangements. Please include your order number within the email.
IndieScents.com does not represent or warrant that the content accessible in this site is accurate, complete or current. Pricing and availability information is subject to change without notice. We reserve the right to refuse shipment of product to anyone for any reason.
Sorry, we cannot accept returns or exchanges on fragrances or fragrance samples that have been opened or used, due to possible product tampering conditions that may occur. However, we may consider refunds on a case by case basis. Please email us before any merchandise is returned at firstname.lastname@example.org. This policy helps us maintain strict quality control guidelines, and ensures that every fragrance shipped is in 100% original condition.
We accept VISA and MasterCard.
We also accept payments via Paypal.
Simply proceed to checkout where you will be given the option to pay with PayPal. You will first be required to complete our checkout process (entering billing/shipping address, etc) and then you will be prompted once again to select Paypal as payment at which time you will be directed to the Paypal.com website. Once we receive your order and payment notification from Paypal, we'll process and ship your order immediately!
Sorry, but we do not accept checks or CODs. We apologize for any inconvenience.
Domestic orders are shipped Monday through Friday. We try to fulfil domestic orders within 24 hours of receipt providing it has been received before 10am PST. We cannot guarantee your order will be shipped out within 24 hrs, but we try our best to see that it does. Due to the complexities of international shipping, we can only process and ship international orders every 7-10 days. We thank you for your patience and understanding. If an order contains a back-ordered or sold out product, we will not ship that order until the missing products are back in stock.
Business days are Monday through Friday, excluding holidays.
With every product order (excluding samples-only orders) we offer a comment box during checkout where you can enter sample requests. As a rule you can expect 3 free samples for a fragrance /product order. We can not guarantee you will get the samples you request, but, depending on availablility, we will do our best.
We are only able to accept one coupon code per order.
Some of our brands do not allow any discounts to be applied to the purchase of their fragrance, if you have applied a coupon or rewards at checkout which is more than your shipping charge, we reserve the right to charge you back the amount that would make for a undiscounted purchase of the fragrance from this brand.
Once your order is placed with indiescents.com, you'll receive two emails: the first will be your order receipt. Once we ship your order, we'll send you a second email containing your order tracking number.